CryptoBetSports Casino - 出金プロセス中にプレーヤーのアカウントがブロックされました。

The situation with this casino is absolutely terrible, I made a deposit without using any bonuses, won 53,000 rubles ($ 530) almost all the winnings were in the dog house slot, my profile was blocked for allegedly duplicating, but this is impossible, I know for sure that this is my only account. Before I start playing, I passed full verification! I provided all the documents and they were successfully checked . and only when I wanted to make a withdrawal of funds, problems began. I really ask you to help me, I repeat, I passed verification, did not use any bonuses when depositing and won absolutely honestly

Hello grifer1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CryptoBetSports Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you spoke to the casino and what was it about? Did they provide any kind of proof of account multiplicity?

Looking forward to your answer.

Regards,

Nick

Immediately after registration, I passed full verification, they checked and approved the documents. The account has been blocked for 3 days . they did not provide evidence , their only answer is " the system found it "

I understand these are scammers, why is there no answer?

Hello grifer1,

Would it be possible to forward any communication between you and the casino to nikolas.b@casino.guru?

I sent it as you requested

Will I receive any response?

Thank you grifer1 for all the information provided so far. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you grifer1 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask CryptoBetSports Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I'm sure they won't answer, these are scammers, I hope other users will see their lawlessness and will never play with them

Dear grifer1, I have been in contact with a casino representative and was provided with evidence of multiple accounts and as you have been refunded your deposit we consider the steps the casino has taken justified. Sadly, due to these reasons, we will have to reject this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.