Cwinz Casino - プレーヤーの入金はカジノ アカウントに入金されていません。

I made a deposit of 2000₹ into cwinz on 4th jan 2024. The amount was debited from my bank but did not reflect in my civil wallet. I talked to the customer support and they initially asked me to wait for an hour. After that, they asked me to wait for 72 hours, and then they said I should wait for 7 days. Now these seven days have also ended, and they are asking me to wait another week. I'm not getting any satisfactory response. Please help me

Dear sudeerbavana, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I am already contact payment provider that transaction is successfull no issues with that

No problem from my side ..cwinz customer care is not giving any solution. When we ask for a deposit on customer care, they repeat the same message saying that we have not received any update.

My problem solved my deposit was received please close the compliant

Dear sudeerbavana,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru