Cyber.bet Casino - プレイヤーが賞金を受け取れずにいます。

I'm contacting you because the Cyberbet Casino to receive them they are quick to pay they ask for 3 days and after being refused it's already twice it keeps asking for a document only after you make the withdrawal then it says that after three days comes the answer there they don't want to pay they just reject what they want is a deposit

Estou entrando em contato com vcs porque o Cassino cyberbet pra receber eles são rápidos pra pagar eles pedem 3 dias e depois da como recusado já são duas vezes fica pedindo documento só depois que vc faz a retirada aí fala que depois de três dias vem a resposta ai está eles não querem pagar só rejeita eles querem é depósito

Dear Marco1111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Marco1111,

Have you received your withdrawal from the casino yet?

No, they gave a cachbak bonus and I managed to reach an amount of 4,000.00 reais. Then I went to inspect the documents. give up and make a bet as if you were joking it is difficult to mess with this type of person who does not honor I will send a screenshot for you to see

Não eles deram um bônus de cachbak e consegui chegar em um montante de 4.000.00 reais aí fui fazer a vistoria dos documentos estava faltando documentos mandei mas só vem que não aceitou aí vi que eles só enrola e rejeitando o pedido de retirada fazem a pessoa desistir e fazer aposta como se estivesse brincando fica difícil mexer com este tipo de pessoa que não honra vou enviar captura pra vc ver

Thank you for your reply, Marco1111. Do I understand correctly that you have lost the winnings you initially wanted to withdraw? Could you please advise how much money you currently have in your casino account?

Good morning Cristina, as I told you, you pay to play and you don't get discouraged, I waited more than twenty days, I saw that they only rolled up, I arrived at an amount of 4,000.00 reais. I was going to receive it, I lost everything, but I'm going to put them on a social network. What can I do so that no one can play with them?

Bom dia Cristina como te falei vc paga pra jogar e não recebe vc desanima esperei mais de vinte dias vi que eles só enrola cheguei em um montante 4.000.00 reais fui retirar não retirei aí vi que eles só querem depósito e fui apostando auto porque não ia receber mesmo perdi tudo mais eu vou colocar eles em rede social oq eu poder fazer pra ninguém jogar com eles vou fazer são um bando de ladrões

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.