Cyber.bet Casino - プレイヤーのアカウントがブロックされました。

Good afternoon,

My account was blocked on 10/25/2022 on Cyberbet with allegations of fraudulent activity. I'm pretty sure that didn't happen, but the site blocked my account with almost R$ 40,000.00 in my account balance.

I have tried to contact via email to support@cyber.bet several times and have never received a response.

I get in touch via chat and the attendants can only inform that my case is with the responsible department and that my account is permanently blocked.

I ask for help from the Guru because I have not performed any fraudulent activity and I do not have two accounts registered on the site. This is a fallacy of the site for not paying my account balance.

I made several deposits before and lost practically all the amounts and when I was being profitable they blocked my account.

My account was already verified on the site because last year I had already requested a withdrawal and at the time they paid normally.

Boa Tarde,

Minha conta foi bloqueada dia 25/10/2022 na Cyberbet com alegações de atividade fraudulentas. Tenho toda certeza de que isso não ocorreu mas o site bloqueou minha conta com quase R$ 40.000,00 de saldo em minha conta.

Já tentei contato via email para support@cyber.bet várias vezes em nunca recebi nenhuma resposta.

Entro em contato via chat e os atendentes apenas conseguem informar que o meu caso está com o departamento responsável e que minha conta est´´a bloqueada em definitivo.

Solicito auxilio do Guru pois não realizei nenhuma atividade fraudulenta e nem possuo duas contas cadastradas no site. Isso é uma falácia do site para não pagar meu saldo que possuo em conta.

Realizei vários depósitos anteriormente e perdi praticamente todos os valores e quando eu estava sendo lucrativo bloquearam minha conta.

Minha conta já era verificada no site pois no ano passado eu já havia solicitado saque e na época pagaram normalmente.

Dear lelecapella,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good Morning,

I registered my account at Cyberbet on the 21/05/2021. On 2/1/2022 my account was successfully verified and on 2/17/2022 I received a withdrawal normally. I made several bets on sports both pre-game and live. My balance had an active bonus and I was almost finishing the rollover, which by the way was very high, like 35x the bonus amount.

I hope I have answered satisfactorily.

Yours sincerely

Leandro

Bom dia,

Registrei minha conta na Cyberbet no dia 21/05/2021. No dia 01/02/2022 minha conta foi verificada com sucesso e no dia 17/02/2022 recebi um saque normalmente. Realizei várias apostas em esportes tanto pré jogo quanto ao vivo. Meu saldo possuia bônus ativo e eu já estava quase finalizando o rollover que por sinal era altissimo, tipo 35x o valor do bônus.

Espero ter respondido de forma satisfatória.

Atenciosamente

Leandro

Thank you very much, lelecapella, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.