Cyber.bet Casino - プレーヤーはお金を引き出すことができません。

I made series of deposits and won series of bets. On withdrawal, they asked for my verification, I sent and they verified he. Then they asked for selfie with newspaper and ID, I sent it and they verified it..

Next I wanted to withdraw and they said I must roll over my balance to the double amount of my bonuses before I can withdraw..

"" To apply for payment, you need to make a turnover at the rates, in accordance with the terms and conditions of the bonuses used.""

I mean, that's ridiculous. A desperate approach to scam me..

They actually gave me the rollover conditions for bonus winnings on my real money, when I NEVER USED any of their bonuses and or, their promotions..

Yes, I never had ANY BONUS nor participated in ANY PROMOTION..

Hello Donrexee,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cyber.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified?? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I never had nor used any bonus.

I can give you the full summary of my betting activities on cyber bet..

I never got any bonus nor participated in any promotions..

All I had was my real money deposits and real winnings..

I never played on casino, all my bettings was on SPORTS..

The last I spoke with them was about my withdrawal, and all they could do was quote a session of their terms that states the "bonus turnover requirements"

I made it clear to them that they are imposing bonus requirements on my real money as I never used their bonuses nor participated in any promotions..

Of course they never replied cos they know they are guilty..

Thank you very much, Donrexee, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.