Daddy Casino - プレイヤーの撤退が遅れています。

So, I started to withdraw my money on October 8th, and two amounts disappeared: 19,999 rubles and 20,006 rubles. I have repeatedly contacted support, provided statements, and everything they requested, but they kept saying that everything would be resolved. It's been 10 days, but the money still hasn't appeared. I'm asking for your help.

Итак,я начал выводить свои деньги 8 октября, и две сумму пропали это 19999рублей и 20006 рублей,не однократно обращался в поддержку,предоставлял выписки и все что они просили,но там лишь говорили что все решится,прошло уже 10 дней,но деньги так и не появились, прошу вас помочь мне

Dear dimahannaobronov,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Daddy Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Were any of the transactions from the screenshot processed to your bank account?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here. Include the responses from the casino.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

We are very sorry to hear that your withdrawal has been delayed. We inform you that we are actively working on finding your payment, we will contact you by mail.

Thanks both parties for the reply.

Dear Daddy Casino,

Could you please explain whether the transactions were recovered?

Has the problem been identified and has money been credited either to the player's bank account or back to the player's balance?

Please keep us updated.

One of the transactions was returned to the customer and the customer successfully withdrew the funds. We are still investigating the second transaction. We deeply apologise for the wait, but it will take some more time to resolve this issue.