Dafabet Casino - プレイヤーの撤退が遅れています。

Hi sir. I want to make complaint for dafabet casino. I have join the dafabet casino in 10.12.2020 and i win the livecasino and make withdrawal amount euro 60.00 via skrill e-wallet in 13.12.2020 . But unfortunetely, until now i haven't received the money. I have contact the "livechat" and email to support department, and they said under review and no have timeframe. I'm very disappointed because this is my first time to make withdrawal. Sir, i hope you can deal with them and help me. Thank you. Here i enclose the detail for withdrawal for your reference.

Casino: Dafabet

Login name: ***

email address: ***@hotmail.com

Name: ***

Thank you.

Dear CHEW,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Good day. Casino .Guru. I have checked my account and found that i still haven't received my money and also no received feedback from dafabet support team. I'm very disppointed i only withdrawn euro 60. Should they take so long time to review my account. If other people withdrawn euro10,000. Have to wait until one year or more to received their money? thank you.

Dear Chew,

I completely understand your frustration, however, I would like to point out that now, during the holiday season, it can take a little bit longer to process withdrawals, check documents, etc. I'd like to recommend waiting for a few more additional days, and if there is no development, we will intervene. Please, keep us updated, and let us know if there is anything new.

Thank you very much for your patience and understanding.

Good day. Casino .Guru. I already have checked my account and found that i still haven't received my money and also no received feedback from dafabet support team. Thank you.

Good day. Casino .Guru. I already have checked my account and found that i still haven't received my money and also no received feedback from dafabet support team. Thank you.

Dear Chew,

Thank you for all of your updates. Before we move forward with your complaint, could you please confirm that you still haven't received your withdrawal?

ya. i already checked my skrill account still not yet received. Thank you.

Thank you very much Chew for your cooperation so far. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

thank you for your help. Kristina Stark

Hello Chew,

I looked at your complaint and will do my best to help you. I would like to invite Dafabet Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal?

Hi sir. I have join the dafabet casino in 10.12.2020. When i make withdrawal amount euro 60.00 via skrill e-wallet in 13.12.2020 . But unfortunately, until now i haven't received the money. I have contact the "livechat" and email to support department, and they said under review and no have timeframe. Already over 3 weeks still not yet received my money. I'm very disappointed because this is my first time to make withdrawal. Sir, i hope you can deal with them and help me. Thank you.

We would like to ask the Dafabet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.