Dafabet Casino - プレイヤーの撤退が遅れています。

Hello, I have a pending withdrawal and I've tried to contact through all means, but the only response I keep getting is that they are having trouble processing withdrawals, and up to today, my withdrawal has not been processed.

I need to clarify that my winnings were made without any bonus.

Hola, tengo un retiro pendiente y he tratado de comunicarme por todos los medios y la única respuesta que sigo recibiendo es que tienen problemas con procesar los retiros y hasta el día de hoy no se proceso mi retiro.

Tengo que aclarar que lo ganado lo hice sin ningún bono.

Hello elias1020402,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dafabet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is this your first ever withdrawal request from the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Good afternoon Nick,

Could you please let me know if your account is already verified and if so, since when exactly?

Since I created the account, I have not been asked to verify the account and in the section that says to upload documents it tells me that there is no need to upload documents.

Is this your first casino withdrawal request?

Yes, this is my first withdrawal since I entered the page

When was the last time you spoke to the casino and what was it about?

I spoke to the casino yesterday about the withdrawal and received no response other than to say that they have problems with withdrawals.

Buenas tardes Nick,

¿Podrías informarme si tu cuenta ya está verificada y, en caso afirmativo, desde cuándo exactamente?

Desde que me he creado la cuenta no me ha pedido verificar la cuenta y en el apartado que dice para subir documento me dice que no hay necesidad de subir documentos.

¿Es esta su primera solicitud de retiro del casino?

Si, este es mi primer retiro desde que entre a la página

¿Cuándo fue la última vez que hablaste con el casino y de qué se trató?

Hable con el casino el día de ayer para decirle acerca del retiro y no recibí respuesta más que decir que tienen problemas con los retiros.

Hello elias1020402,

Please note that every withdrawal takes up to 14 days to be processed (may be even more if the account is not verified)

I would advise to initiate the verification process as soon as possible for faster withdrawals.

Let us know in case of any updates.

Regards,

Nick

Dear elias1020402,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.