Dafabet Casino - プレーヤーがアカウントの確認を完了するのに苦労しています。

Hello, the dafabet casino has withheld my money since they do not let me go through the verification process, I have sent them all the documents since December 3 and they only tell me that they are still under review without giving me a maximum period

Hola, el casino dafabet tiene retenido mi dinero ya que no me dejan pasar el proceso de verificación, les e mandado todos los documentos desde el 3 de diciembre y solo me dicen que siguen en revisión sin darme un plazo maximo

Dear blackboymsn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear blackboymsn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.