DaVegas Casino - プレイヤーのアカウントは閉鎖されました。

Registration email - revathi************@gmail.com

I have withrowal my 5400₹ In my account but withrowal cancel because kyc verification

I given my document through email Because link didn't received from davegas

After 1 days they blocked my account withrowal any reasons just saying u r misuse our services

I didn't misuse any service of davegas

But they didn't tell me the correct reason

I think they are blocked my account without any reason pls help

Dear Revathi,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you are experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you bet on sports only?

Could you kindly confirm if you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.