Dazzlehand Casino - プレイヤーの出金リクエストは拒否されました。

I registered at the casino and played there. I won €27,000 and sent them the documents when they needed them for withdrawal. All documents were approved, but the withdrawal request was rejected, because I had self-excluded the sister casinos. Still, they let me deposit and register. So the withdrawal request was rejected and all other deposits have been returned to me, but still not the €50 deposit, even though they claim to. I would like to get my money back, possibly also the winnings. It's really annoying.

Rekisteröidyin kasinolle ja pelasin siellä. Voitin 27000€ ja lähetin heille dokumentit kun tarvitsivat niitä kotiutusta varten. Kaikki dokumentit hyväksyttiin, mutta nostopyyntö hylättiin, sillä olin tehnyt sisarkasinoille self-exclusion eston. Silti he antoivat minun tallettaa ja rekisteröityä. Nostopyyntö siis hylättiin ja kaikki muut talletukset ovat palauttaneet minulle, mutta ei 50€ talletusta edelleenkään, vaikka niin väittävät. Haluaisin saada rahani takaisin, mahdollisesti myös voitot. Harmittaa kovasti.

Dear Martzu86,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dazzlehand Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please share more information regarding the self-exclusion you requested on sister websites? Could you please share shat confirmation you received and the original self-exclusion request you sent to the casino?
• Could you please clarify when was your self-exclusion active and when you registered an account in this casino?
• When was your account in Dazzlehand Casino verified?
• Could you please share with me your communication with Dazzlehand Casino regarding the issues? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

-Unfortunately, I no longer have the documentation regarding self-exclusion in my email, but I remember doing it in May 2024 for Lapalingo Casino and I had been a customer there for some time.

-My account at Dazzlehand Casino was verified on February 11, 2025.

I will email those email conversations to you.

Kind regards, Maarit

-Valitettavasti minulla ei enää ole dokumenttia itsesulkuun liittyvästä asioista sähköpostissani, mutta tein sen muistaakseni toukokuussa 2024 Lapalingo-kasinolle ja olin ollut siellä asiakkaana jo jonkin aikaa.

-Tilini Dazzlehand-kasinolla vahvistettiin 11.2.2025.

Lähetän nuo sähköpostikeskustelut sähköpostilla sinulle.

Ystävällisin terveisin Maarit

So it wasn't Lapalingo casino, but Lapilanders casino that I made a self-exclusion request for.

Ei siis Lapalingo-kasino, vaan Lapilanders-kasino oli se mihin tein self-exclusion pyynnön.

The €50 refund came into my bank account today, but if it were possible, I would like to get back the money I won. Even half of it would be nice.

50€ palautus tuli tänään pankkitililleni, mutta jos vaan olisi mahdollista, haluaisin saada takaisin voittamani rahat. Edes puolet niistä niin olisi hyvä.