Dbosses Casino - プレイヤーの賞金は没収されました。

Hello.

I played with the third welcome bonus on this site, but my remaining balance was confiscated.

The site did not tell me any specific issues, and even though I had already confirmed the wagering requirements and my account, they presented me with the terms of use and I was unable to discuss anything.

I don't know what to do so I would appreciate some help from the administrator here.

こんにちは。

こちらのサイトのウェルカムボーナスの3回目のボーナスで遊んだところ、残高の没収をされました。

サイト側からは具体的な問題を言われず、賭け条件やアカウントの確認が済んだにも関わらず、利用規約を出されて話し合いができておりません。

どうすれば良いのかわからないため、こちらの管理人さんにお力を貸していただきたいです。

Dear sugisa408,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if the casino confiscated your entire balance or just reduced your winnings?
• How much money do you currently have in your casino account?
• Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I have sent you the details and the contents by email. Please check it.

メールにて詳細と内容を送信しました。ご確認よろしくお願いします。

Thank you very much, sugisa408, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello sugisa408,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite Dbosses Casino to join the conversation.

Dear Dbosses Casino,

Can you please elaborate on how the player should have engaged in a manipulative game strategy to take advantage of the bonus the player is accused of? If the information can't be shared publicly, please forward it to me, including any supporting evidence, at michal.k@casino.guru

Dear sugisa408 and Michal,

Thank you for your message and for engaging in this conversation openly.

We understand that the closure of an account can raise questions, and we believe it’s important to handle these situations with transparency and respect. In this case, the decision was made based on internally identified indicators of behaviour that violates our terms of use.

The detailed assessment behind this is still under internal review. Once that process is complete and we’re in a position to share more—while respecting both the player’s privacy and the integrity of our platform—we will certainly do so.

We appreciate the moderator’s role in this matter and are happy to provide further clarification through the appropriate (preferably private) channels.

Have a nice rest of your day! Best, Emmy

Dear Emmy / Dbosses team,

Thank you for your response. I recognize that gathering the necessary information and supporting evidence may require some time. I will await your message along with the documentation.

Please forward it to me at michal.k@casino.guru.