Dbosses Casino - プレイヤーの賞金は没収されます。

the casino indicates that they have removed my winning amount due to bonus. but I won my winnings and there was no bonus active at that time they only gave me back 80 euros I told them that I at least want my faults back but they ignore me. I have screen video's butt i cant uplouded here

Dear Sener85,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issue with your winnings being removed. To help us fully understand the situation and assist you effectively, could you please provide more details about the case?

Bonus and Gameplay Information:

• Did you use any bonuses or promotional offers at any point before or during your gameplay?
• Could you confirm if the casino has provided any specific reason or terms explaining why the winnings were removed?

Refund and Communication:

• Have you received any formal explanation from the casino regarding the €80 they returned to you?
• Could you let us know if there are any emails or chat transcripts where the casino explained their decision?

Supporting Evidence:

• If you have any screenshots or written communication, please forward them to petronela.k@casino.guru for our review.

Your cooperation is essential for us to proceed with your case. Without clear information and evidence, we won’t be able to effectively mediate with the casino on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!