Dbosses Casino - 賞金の出金が遅延しています。

Hello, I applied for a payout of €2000 on 07/31/2022. Unfortunately nothing has happened so far and it is always said in the chat that it is under examination. The first withdrawal went within a few hours without any problems. The payout now of €2000 is being dragged out and nothing happens.

Hallo, ich habe am 31.07.2022 eine Auszahlungin Höhe von 2000€ beantragt. Leider ist bis jetzt nichts passiert und es wird immer im Chat gesagt es ist in Prüfung. Die erste Auszahlung ging innerhalb von ein paar Stunden ohne Probleme. Die Auszahlung jetzt in Höhe von 2000€ wird in die Länge gezogen und nichts passiert.

Dear yorkaz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

According to the terms and conditions no longer than 48 hours!

Laut AGBs nicht länger als 48 Stunden!

Money arrived! Please close!

Geld angekommen! Bitte schließen!

Awesome news, yorkaz. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.