DelOro Casino - プレイヤーの賞金は没収されました。

The casino just stole my money.

I deposited and played everyday and was able to withdraw.

But yesterday I deposited around 1000 EUR and was playing for quite a while, after I lost 75 EUR I tried to withdraw my balance, but was not able, and today my money dissapeared.

Fortunately I was able to make a screenshot of this.

I did not used any bonuse, just played with my own money, but they decided to steal my money.

Dear rosszherebet,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. In order to better assist you, could you please clarify the amount that disappeared from your account?

From the screenshot of the transaction history you shared with us, I can see that your withdrawal request of 925€ was successfully processed. Have you received this amount in your bank account yet?

Thank you for your cooperation, and I look forward to your reply.

Best regards,

Veronika

Hi Veronika.

No I was even not able to claim this withdrawal. As you see on the screenshot the initiator is Admin. The amount was on my balance, but they just deduct it from the balance.

Previusly in the transations history thr initiator was Bank (i do not know why they display like this) and everythink works, but now, they just cut my balance to zero

Thank you for your response. Am I correct in understanding that you wanted to request a withdrawal after you wagered only 75€ out of your 1000€ deposit?

Have you activated any bonus when you deposited?

Has the balance been returned to your casino account?

Has the customer support explained to you why the withdrawal request was canceled?

So I deposited 970 EUR and I played a lot.

After that I had 924 EUR left (which means that I lost 46 EUR)

As I told you before, I did not activated any bonus

Yes the balance was on my balance when I played for the first day.

For the second day I tried to withdraw, but I was not allowed to do this - so I asked support why I can not withdraw my funds, and they told me that they will check this with their internal team.

On the third day I logged in to my account and the balance was 0. and the history showing they they confiscated my balance.

I contacted again and they told me they they are investigating something and will reply me by an email next day.

Its already 5 days or more, and I still not get any response.

In addition, I made a chat screenshots.