DelOro Casino - プレイヤーはアカウントを閉鎖するのに苦労しています。

I am requesting to close my account, and they're doing everything to prevent it from happening... They're messing with me. I just want to close the account, nothing more.

Estou a pedir para excluir a minha conta e fazem de tudo para que isso não aconteça... Estão a brincar comigo. Eu só quero excluir a conta, nada mais.

Dear heltixa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DelOro Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you unsubscribed from the casino's marketing communication?
• Could you please explain what is the reason you no longer wish to have an account in the casino?
• Have you pursued responsible gambling options in the casino, such as cool-off period, or self-exclusion in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi. After I informed the casino that I would be reporting this matter to you, sending you screenshots of the conversation, they decided to listen to me and deleted my account. So the case is resolved.

Thank you

Olá. Depois de informar o casino que iria reportar este assunto a vocês, enviando prints da conversa, decidiram ouvir-me e excluíram a minha conta. Sendo assim o caso está resolvido.

Obrigada

Dear heltixa,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru