DelOro Casino - プレイヤーは詐欺に遭ったと主張し、アカウントはブロックされました。

Dear sibaker,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DelOro Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Were the deposits you made credited to your casino account?
• Have you deposited using the casino's cashier?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply and provided information.

In the conversations you provided us we didn't identify anything that would allow us to pursue this complaint further and leverage our position as a mediator. Since we can't take any further action this complaint will be closed.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Even though we weren't able to help, please do not hesitate to contact us if you run into issues with any online casino in the future.