Dendy Casino - プレイヤーの撤退は拒否されました。

Claro! Aqui está a tradução do seu texto para o inglês:

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I won a bonus from your casino in a game with free spins and with that game I made over 60€. Then they told me that I had to make a minimum deposit, which I did exactly, that is, the money stopped appearing in the bonus and in the real game balance. When I tried to withdraw the money, they said it was impossible to withdraw that money, and now I want my money back.

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Dear andre20062110,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dendy Casino.

Please note posts in this complaint thread are automatically translated from and to many world languages, including Portuguese, so you don't need to translate plain text yourself.

Please allow me to ask you a few questions, so I can better understand the situation.

• Do I understand correctly you accepted a bonus and achieved winnings of 60€ after the wagering was complete?
• After depositing 10€ you requested a withdrawal?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello I dont dont have more acess to my account because they block me the acess to my acount

Dear andre20062110,

• Did the casino explain why they blocked your account?
• Did the casino refund you your unspent deposit?
• Is there any interaction between the casino and you regarding these issues you might share with me for review? Send the information to my email at tomas@casino.guru or post screenshots here.

Dear andre20062110,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey I dont get my money Back already I want my money back today I’m wainting more than 1 month

Dear andre20062110,

For us to continue with the complaint we'll need evidence of your communication with the casino regarding the issue. Without it we can't review the situation and offer assistance to you. This is my last request for you to provide any communication between you and the casino's support, otherwise the complaint will be closed due to insufficient evidence. Looking forward to your reply and cooperation. My email is tomas@casino.guru

Dear andre20062110,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear andre20062110,

Thanks for your email.

I checked the casino website and found this contact information. Have you tried contacting the casino and asking for an explanation? Have you received any response from the casino you may share with me? I'll await your reply.