Dream.Bet Casino - プレイヤーの引き出しが間違った住所に送信されました。

hi there

12 days ago after verification i made a withdraw, it was approved, thing is it never reached my wallet. The address that was sent to was different than the one i inserted. After showing proofs to support, they finally gave me the transaction hash that confirmed this. I just want my money back, clearly the mistake was on their end. https://etherscan.io/tx/0x332e06f692c3b84992a5a8d15d013c0ee965e8787e11533512dfc3965f49577f that was not my address. A brand new account received my funds, then cashed out to an exchanger, nice coincidence don't you think? Please help me sorting this out

Best regards

Dear arthurabner,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dream.bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you initiated your withdrawal request from the same device as the screenshot confirming your preset values for wallet addresses?
• Has the casino acknowledged any errors when processing your payment?
• Have you made any successful withdrawals from the casino in the past?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

yes to the first question. The error wasn't mine.

the casino is making some investigation however i wish to get my money back.

this is the first withdraw from the casino.

Thank you for your message.

• Could you please send me the communication in which the casino acknowledges they are investigating the matter?

Send it to my email as well. My email is tomas@casino.guru I apologize for the inconvenience.

hey there!

i already sent! i suspect this bookie and many websites like dolphowin dream.bet wikilucks they are all scamming like this now, they send your funds to a different wallet then they cashout on their bybit account. Please help me out i wish to get my funds back. either its them or the payment processor.

best regards

Thank you very much, arthurabner, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello arthurabner,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter. Can you still please post all your wallets here to check the transactions on them? I will set the post as private.

We would like to invite Dream.Bet Casino to join the conversation.

Dear Dream.Bet Casino,

Could you kindly furnish more details on why the funds were transferred to another wallet that purportedly does not belong to the player? Alternatively, did you observe any suspicious activity with the player's login on April 4, 2024?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Michal,

Please take into consideration that upon submitting a withdrawal request, every player must select and enter his payment account details. When we were invited to this complaint, our security team have reviewed his login activity and no compromise or suspicious records were found. 

Thus, there is no uncertainty that the withdrawal request was initially submitted by the player, and the payment channel/account also selected by him. 

With all of the above, the withdrawal was successfully processed to the payment account entered by the player, and we believe that all this is a strategy with which he aims to gain even more than what was already won and paid to him. 

We believe this information is sufficient enough. 

Best regards,

Dream.Bet Casino Team