Dreams Casino - プレイヤーの入金がカジノ アカウントに入金されたことはありません。

Hello good, this is a fraud

They scam your money, I deposited 10 thousand Argentine pesos and they did not charge me to the game

I went around to see what happened

I sent him a capture of a video proof of everything and they act stupid and they don't want to admit it to me and from so much fucking they closed my account

Now who do I claim my 10 thousand pesos from?

I have photos video and everything

And I don't know what to do to get them to give me back even if it's my money

Hola buenas, es un fraude esto

Te estafan tu plata, Les deposité 10 mil pesos argentinos y no me cargaron al juego

Ise de todo para ver qué pasó

Le mande captura de comprobante video de todo y se hacen los boludos y no me lo quieren reconocer y de tanto joder me cerraron la cuenta

Ahora a quien reclamo mis 10 mil pesos

Tengo fotos video y todo

Y nose que hacer para que me devuelvan aunque sea mi plata

Dear Alejandro4780,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Alejandro4780,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.