Dreams Casino - プレイヤーの撤退が遅れています。

I won 2500 dollars on Dreams Casino. I cashed out on 1700 after meeting all playthrough requirements . It has been over a month and i keep getting told its under review even though i have been told i have submitted all necessary documents for verificaiton. I do not get any emails back but do get the same response on live chat every time. Which is wait three days and check back. I have been told this seven times now. The terms and conditions state that all requests will be reviewed and submitted within 7 days. I have been waiting a month with no reason as to why. I have done everything asked and only get told wait wait wait.

Dear Mary,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for?

I would suggest checking our review for the Dreams Casino: https://casino.guru/Dreams-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I understand and have been patient thus far. I would just like my winnings and will definitely go with a different casino in the future.

Also, I opted to do receive a check for my withdrawal.

Thank you very much, Mary, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you

Hello Mary93!

I will take care of your complaint from now on. I would like to invite Dreams Casino to join this conversation in order to resolve this complaint.

The casino has now approved my withdrawal. I will update if/when I receive the payment. Since i opted for a check it is supposed to take 7 - 10 days to receive.

Hey all,

Just a quick note mary93 to confirm payment has been issued yesterday (April 8th) to our 3rd party for disbursal as a physical check, as a general rule you can expect that within 7-10 business days from the date of payment by the casino. I will mention however it is a physical check that needs to find it's way to you so please be patient. Once it is available for delivery you will receive delivery tracking information via email.

Be sure to deposit the check directly into your bank account once you receive it.

Best wishes,

Nick and Dreams Casino

Hello Mary93!

It is good to see a positive movement with this case, I will be waiting for your confirmation after you'll receive the funds. I will set the timer for 10 days, within this timeframe you will be able to inform us with any news.

Still nothing

9 days still no confirmation email or update

Hello Mary93!

7-10 working days were described by Nick of Dreams Casino. According to my calculations, since the payment was issued may take up to this working week's end. I suggest that we wait until the Friday, I honestly think that you will be able to receive your funds in this time frame.

Ok thank you

It has now been 13 days as my withdrawal was approved on 4/08/2021 ... No emails or contact made about the payment. Still waiting.

It is Friday. I have recieved nothing. No check No email No tracking information.

....

UPDATE : received tracking information by email today. Check is expected to arrive by Tuesday.

UPDATE : CASINO GURU HAS NOT REPLIED. CURRENTLY TRACKING THROUGH FEDEX [ EXPECTED ARRIVAL ; TODAY]

Hello Mary!

Thank you for providing us with information. Please, apologize my unavailability.

Hello Mary93!

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Still waiting for my bank to clear the check. I was advised it can take up to two weeks to clear. That was one week ago. One week left will update

Hello Mary93!

Thank you for providing us with new information. Please, when you'll receive your funds, let us know and we can close this complaint as 'resolved'.

The funds have still not cleared and the casino is saying that there is now an issue because the bank was told the check was from an online game. The bank asked where the check originated from which is a logical question. There was never any mention of not being allowed to tell the bank where it came from this is downright ludicrous. Surprise Surprise the casino is looking for a reason not to pay.

This is absolutely not worth the headache and is nothing but a waste of money. There are no issues in making deposits but getting your winnings is like pulling teeth if it is even possible. The casino advised as usual to just keep waiting and waiting and waiting. If the check is not cleared within a week i will be submitting a complaint in writing for further investigation. ANYONE READING THESE JUST A HEADS UP IT IS NOT WORTH IT ON THE CASINO DO NOT WASTE YOUR MONEY

I would like to ask Nick and Dreams Casino to follow up on aforementioned information and let us know what is the situation with the withdrawal, which should have been already credited according to what has been said.

Greetings all,

First I would like clarify one thing mary93, we use a 3rd party payment system which means from the moment your withdrawal payment leaves the casino it is cash out of pocket for us. It behooves either of us in no way for you to not have that money where it belongs, safely, and efficiently.

Of all of our payment options physical check is the least optimal certainly, however if the basic directions are followed and the check is deposited directly into the bank you have stated when requesting check as payment then all is well. It takes a bit of additional time for the funds to clear but aside from that, you get paid which is certainly the whole point of the operation.

We believe in your right to play and win, however not everyone (perhaps your bank included) feels this way. That is why we tell you directly in the email including your tracking information that perhaps it's not the best idea to mention online gaming to your bank.

Despite not following the instructions this does not necessarily mean that the check will not clear, unless the check is returned and stamped "denied" chances are they are still in the process of clearing the check to your account. How long this will take is really on the part of your bank, some banks clear the checks almost immediately. Some can drag their feet for quite some time.

Has the check been returned canceled mary93? If it hasn't it may just be yet a waiting game.

Best,

Nick and Dreams Casino

funds recieved case closed.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.