Dreams Casino - 選手の退場が遅れました。

Have made my playthru obligation, submitted and have completed verified documentation. Made my verification deposit. And my withdrawal initiated but it is still in "queued" status. Live support is just un responsibe. And have sent a email to every listed help, deposit, withdrawl department email link dreams has no response either but they send a promo offer back shortly after I ask about withdraw so i know their received my withdrawl request status, eta.

Dear MrWinsetts,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Well per their t.o.s. that isn't the case and all my documents were verified along time before submitting my withdrawl and it's still doesn't even have a transaction # it's queued where number should be and they still do not respond to any emails or live chat so I have my doubts about this good reputation you say that's there at dreams casino.

Ok now this scammy site sent me $10 of my $50 withdrawal and manager took $40 and just took it I played my $10 verification deposit already so they just give u what they want don't trust them

Thank you very much for your reply, MrWinsetts. Have you received any explanation from the casino regarding the confiscated winnings? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes the payment has processed yet. They sent me back my verification deposit but it was taken from my $50 withdrawal and they took the $38 themselves

I apologize, but I don't feel like your last message provides answers to my previous questions.

Dear MrWinsetts,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They didn't give me a reason and do not respond to emails or live chat so I have no way to give u a reason from them only that they did exactly why I told u

Could you please advise if you accumulated your winnings with or without an active bonus? If you played with a bonus, please post here a link or promo code to the offer you redeemed. Thank you.

Dear MrWinsetts,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.