Drip Casino - 決済が遅延しているとのクレームがあります。

id#LDAMQ. I am requesting assistance in withdrawing my funds. They are asking for a package of documents, which I believe is unwarranted, especially considering I haven't won anything from them - rather, I've lost part of my own money there. And for that, they are requesting even more documents. I am seeking help with these fraudsters who are collecting documents from players. I am concerned for the safety of my personal data.

id#LDAMQ . прошу помочь вывести мои средства . они запрашивают пакет документов, я считаю неправомерным это, к тому же я ничего у них не выиграл, а проиграл свои деньги там часть, за это они просят еще пакет документов. прошу помочь с мошенниками которые коллекционируют документы играющих. я боюсь за сохранность своих данных

Dear GODENKOR,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear GODENKOR,

Have you received your withdrawal from the casino yet?

no, they ask to go through KYC, but there they ask for 4 documents, and I haven’t won a penny, and I’m only withdrawing my funds. I'm not going to take pictures of my 4 documents with them

нет, они просят пройти KYC , но там они запрашивают 4 документа, причем я не выиграл ни копейки, а вывожу только свои средства. я не собираюсь им фотографировать свои 4 документа

Thank you for your reply, GODENKOR. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly

I can only recommend that you fully cooperate with the casino and provide all the required documents as soon as possible.

Thank you for your understanding.

Dear GODENKOR,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I offered to show them myself and my passport, but they require too large a list of documents, and therefore I do not trust them for the safety of the data. they cannot support the safety of my data in any way, as in words

я им предлагал показать себя и паспорт, но они требуют слишком большой список документов, и поэтому я им не доверяю за сохранность данных. они ничем не могут подкрепить сохранность моих данных, как на словах

Could you please clarify which documents the casino required? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

The payment was canceled because the financial department asked you to provide the following information: selfie with TIN, selfie with SNILS, selfie with birth certificate, as well as a photo of the unfolded passport. The page of the passport with the photo must first be placed on a white sheet of A4 paper, then the current date and time and your signature must be handwritten under the passport.

Выплата была отменена, так как финансовый отдел запросил предоставить вас следующую информацию: селфи с ИНН, селфи со СНИЛС, селфи со свидетельством о рождении, а также фотографию разворота паспорта в развернутом виде. Страница паспорта с фотографией предварительно должна быть размещена на белом листе бумаге А4, далее под паспортом рукописно должна быть написана текущая дата и время, и ваша подпись.

Do I understand correctly that you didn't provide any of these documents?

Right. because I’m not going to provide that amount, they ask for all the documents.

правильно. потому что я не собираюсь такое количество предоставлять, они просят все документы .

Although I understand your frustration, I must emphasize that casinos must be careful and make every effort to collect as many documents as possible to ensure that the player has provided accurate personal information and that money is paid to the correct and legitimate person.

Unfortunately, I can only recommend again that you cooperate with the casino and provide the required documents. I am afraid that if you fail to cooperate, I will be forced to close this complaint. Thank you for your understanding.

Unfortunately, I don’t think that you are trying to help me in any way, by indulging the casinos, they collect too much information about people. I think I wasted my time spending with you. you are a useless assistant. all the best, you did not protect my funds.

к сожалению я не считаю что вы как то пытаетесь мне помочь, потакая казино, они собирают слишком много информации о людях. я считаю что потратил время зазря проведя с вами. вы бесполезный помощник. всего хорошего, вы не защитили мои средства.

Please note that I am not here to protect your funds as I do not have any access to your account or money at any point. We are here to advise players on what to do in order to resolve their issues and involve the casino in the process if we find it necessary.

Unfortunately, we are not able to help players who refuse to cooperate and follow our instructions. Since it seems that you do not wish to proceed with this complaint, I will close it. If you change your mind and decide to provide the required documents, feel free to reopen this complaint and we will gladly support you throughout the process.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.