Duelbits Casino - タグ付けが間違っていたため、プレイヤーの入金が紛失しました。

I despoited $31.06 usd roughly 58.18 xrp. When I sent the xrp to my xrp address I sent with the wrong destination tag (3699848347) instead of 16274 I asked support if they could fix my mistake amd they have been saying they can't and that I lost it even though they have recieved the funds.

Dear Tstelli,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if this was your first deposit to the casino?

Did you deposit the money directly from your wallet, or did you use a crypto payment provider? If your payment went through a provider, have you tried contacting them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

This isn't my first deposit to the casino I deposit 100's if not 1000's a week there.

I sent it from my coinbase.

I have contacted support at the casino through the vip telegram and the chat support on the site. I attached the conversation I had with them on the site in the documents on the complaint

The vip host has resolved the issue for me.

Thank you for the information. Has the deposit been credited to your casino account? May we consider this issue resolved? Please let me know.

Dear Tstelli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes the amount was credited to my account. I mean it was credited as a bonus. But for the what it's worth it has been resolved.

Dear Tstelli,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru