Duelbits Casino - プレーヤーは、プレイ中に技術的な不具合を経験しました。

Today when playing multiple rounds of lightning roulette something incredibly stranged happened.

when I eventually hit big on my numbers the game started to bug but still allowed me to place my bets after I hit my big numbers twice the game kicked me out when I tried to re open it nothing would load I was then told the whole website was down and my balance would return shortly.

however when the website was back up only my initial stake was returned not the winning rounds which would of been over 5,000 usd the reason for this I was told by duelbits was because the rounds wasn’t completed however this was not the case as it wasn’t simply 1 round of betting we’re talking about here but multiple rounds.

I’ve attached 2 screenshots here that are the exact rounds in question where you can see on my transactions it partners perfectly.

despite showing this evidence and talking to the customer live help they have refused to pay my rightful winnings.

I simply ask to be paid the winnings from the 2 game rounds highlighted

Dear statzgamer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru? I haven't received any attachments inside your submitted complaint.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

hi there Thankyou for looking into this for me here are the screen shots i was referring too and the circles numbers are the exact game rounds I’m referring too.

Thank you, statzgamer, for your reply. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?

Hi there absolutely will do that now 🙂

the bets I’m referring to are attached here, the casino knows the exact transactions that are on my previous screenshot.

my account is now deleted so I can’t attain anything from it as I was utterly disgusted with this casinos practice.

cheers

From the forwarded communication I understood that your bets have been rejected (not placed – won – cancelled) by the provider, is that correct? Could you please confirm that your bets have been credited back to your account? Please understand that no gambling establishment will pay your potential winnings if a bet has never been accepted. 

If you have checked our article explaining "How slot machines are programmed" I’m sure you understand that several factors might be responsible for your bets not being accepted. Please let me know if this advice was helpful, or we need to intervene. Thank you in advance. 

Dear statzgamer,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.