Duelbits Casino - 暗号通貨のバージョンが正しくないため、プレイヤーの入金が停止しています。

Dear 64BitWarrior,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Duelbits Casino.

I understand your wish to be in control of your deposit as soon as possible, however, we might not be able to assist you speed up the process.

In cases where the wrong network was used, the issue lies with the casino's payment provider who might recover the funds. I genuinely hope the process will not take the full 30 days, however in case it does, please let us know and we'll try to assist you.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.