Duelbits Casino - 選手の退会が遅れました。

they dont pay you. at first withdrawal in seconds , now i passed all verification they asked and they still dont pay you. i register and played to them , only and only that i saw good review on them at casino guru. but iam very dissatisfied by them.

Dear sofokli92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

i dont have anymore trust in them company. they have limit my bets , and from quick payments in seconds , now they have days without paying me . hope you will help me.the only reason i deposjt to them is casino guru, because of high rating here but i feel very dissapointed by them.

look their rtp to player, in 20 slots rounds not a single win. they dont deserve to be on top of casino guru.

my kyc is done !

my account there is with negative balance more lost than wins. anyway they freeze my 192 euros withdrawal with no explanation. they are doing investigations 😳. for what i dont know. i dont have used any bonus from them. they dont want the player to win…

they limit you, they dont pay you. they dont response you. three withdrawal with success, 4rth more than 4 days waiting.

It's important to understand that casinos retain the right to limit players' activity without providing a reason. Such restrictions may include the imposition of bet limits or the revocation of promotional offer privileges. Therefore, players must be aware that they are not entitled to unrestricted access to casino services and amenities, and that their ability to participate in certain activities may be subject to limitations imposed by the casino.

Moreover, it's worth noting that a sample size of only 20 spins is insufficient to conclusively establish evidence of manipulated Return to Player (RTP) on slot machines. If you suspect that something is amiss and feel that their game results are not in line with expected probabilities, you are encouraged to send your entire game history to the email address petronela.k@casino.guru.

Could you please advise how many days ago was your withdrawal requested?

they have freeze my withdraw , have 4 days waiting for 192 euros. can you do sth that they pay me. i verify my account , all things they asked.

I fully understand your frustration, sofokli92. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

thank you , 5 days passed and no withdrawal by them .

case closed , with difficulty and by your pressure and trustpilot they sent me.

 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sofokli92, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru