Duxcasino - プレイヤーの賞金は没収されました。

Hello, the Dux Casino does not want to pay me the winnings because I paid my friend's money via pay save.

I have uploaded a number of documents but something is always missing.

I urgently need the money and they write in the forum that the profit is confiscated.

because I deposited through a third party.

This is about 5000 € and I urgently need the money.

I need your help.

Thank you

Hallo,das Dux Casino will mir den Gewinn nicht auszahlen da ich per pay Save meiner Freundin Geld eingezahlt habe.

Habe etliche Dokumente hochgeladen aber es fehlt irgendwie immer was.

ich brauche dringend das Geld und die im Forum schreiben das der Gewinn beschlagnahmt wird.

da ich über Dritten eingezahlt habe.

Hier geht es um 5000€ und brauche das Geld dringend.

Ich brauche ihre Hilfe.

Danke

Dear Bingo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.duxcasino.com/terms-and-conditions:

"The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing funds from a joint card, but this was not the case. I’m very sorry but we can’t help you with this query. If there is any additional information that would support this case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear Bingo,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.