ElegantSpins Casino - プレイヤーの撤退が遅れています。

I’ve been given the run around since 23 of December that they need to verify my withdrawal. Anytime I go and ask they say I will have an update by the end of the day or within 2-6 hours. they never do I keep getting the same word in the same runaround. They simply will not give me an update. It’s just the same thing over and over. I have furnished every document that they have asked for numerous times.

Dear Jojocasino, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

No I have not. This would me my first time trying since i was a new customer to this casino.

yes I can confirm I’m KYC verified

without bonus. I deposited and played with my deposit.