EmirBet Casino - 選手の退場が遅れました。

Hi,

They are not paying out my winnings, only stating that the withdrawal has been prioritized and that I should keep an eye on my email. However, no money has been received, and I'm not getting any responses via email.

Hej,

Betalar inte ut vinsten utan hänvisar bara till att uttaget är prioriterat, och att jag ska hålla koll på min mail, inga pengar har kommit och får inte svar via mail.

Hello tobbesbyggab,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with EmirBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear tobbesbyggab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.