Eternal Slots Casino - IP アドレスが共有されていたため、プレイヤーの賞金は没収されました。

I signed up and won on their no deposit bonus. I had to go abc get a new ID because mind was expired. So as soon as I got it, I uploaded it as well some IRS forms i got in the mail as a address verification. It said "success"... so then I do my withdrawl to bit coin and I get an email stating I had multiple bonuses or accounts and they denied my withdrawl. I look at my account and see I made several bonus claims however only 1 was approved because I hadn't verified my email yet so I only had the one bonus. So i tell them that and that I don't have Multiple accounts as I just started gambling online. Then they respond stating there's multiple accounts under same ip/physical address. I live alone in a multi unit building with community shared wifi. I told several neighbors how I'd won and so they probally signed up as well. I know one guy did cuz i helped him sign up. I live in a shared 4-plex building with shared wifi- however its a seperate unit, seperate household. I took a pic and sent him a copy of my mn dept of revenue letter stating UNIT 1

And his response was absolutely nothing. He ignored it and closed the chat. I screen shotted it and will upload them.

. I feel it's unfair to deny my winnings because I have a matching address or ip address with my neighbors... had I known this would have happened I would have waited to tell them about my casino winnings til after I got the payout. Please help.

Dear Lgordon80,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you ever deposited into the casino?

Have your neighbors used the same no-deposit bonus as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Lgordon80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry I must have missed the first post. I had not deposited but was willing to if needed to make my withdrawl. I am sure my one neighbor used the bonus as I showed him that you got a free chip for signing up. Im unaware if any other neighbors actually signed up although i told several about their site and how i won. I only claimed one bonus myself.

Could you please specify if your verification was successful?

Could you confirm that you were the first person in your building who registered in this casino and claimed the bonus?

So, I just checked and I made my account 5/16 and redeemed a 77$ no deposit bonus. On 5/17 at 4am I had played back required amount to do a withdrael however i waited until i had my new ID to attempt that. On 6/13 i got my paperwork in order and new ID so i attempted to withdrawl. It said approved. Then it turned around and denied me for same address..

So yesterday i saw my neighbor and checked his account and mine was DEFINITLY made first. His want made until MAY tewnty-something. Whish was a few days after me. He did use same bonus as i did because it was the best offer we found online. Altough he didn't try to withdraw anything as he didn't win.

And yes my address verification and ID were successful.

I will take a pic of his history when I see him again to show.

I haven't seen my neighbor again... I'm wondering if he on vacation or even possibly moved??

Thank you very much, Lgordon80, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for your assistance with this matter and ur time. Hopefully it will all work out good.

Hello, Lgordon80,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Eternal Slots Casino team,

Could you please explain the player's situation in more detail?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).