Evospin Casino - プレイヤーの撤退はキャンセルされました。

No withdrawal

KYC has been completed as well

Cancelled

No unreasonable delays will be tolerated

出金されない

Kycも全て完了しているのに

キャンセルされる

悪質な遅延行為は許さない

Dear hirokann0525,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

Did you choose the same payment method for your withdrawal as you used for depositing?

Have you contacted customer support to ask about the reason your withdrawal was canceled?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Can you tell me if you have made a successful withdrawal from this casino before?

first time

Did you save your winnings with or without a bonus?

Save the winnings???

Did you choose the same payment method when withdrawing as you used when depositing?

Have you contacted customer support to find out why your withdrawal was cancelled?

Yeah

Yeah

以前このカジノから出金に成功したことがあるかどうかを教えていただけますか？

初めて

ボーナスあり、またはボーナスなしで賞金を貯めましたか?

賞金を貯める？？？

入金時に使用したのと同じ支払い方法を出金時に選択しましたか?

出金がキャンセルされた理由についてカスタマーサポートに問い合わせましたか?

うん

うん

Thank you for your reply. It seems there may be some difficulty with the automatic translator. I was asking whether you played with an active casino bonus.

Additionally, please send me a screenshot of your withdrawal history showing any pending withdrawal requests. If you have any communication with the casino regarding this issue, kindly forward it to me at veronika.f@casino.guru.

Thank you for your patience and cooperation.

Dear hirokann0525,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Solved

解決した

Dear hirokann0525,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru