ExciteWin Casino - プレイヤーの撤退が遅れています。

Deposited over 2k.

Won $3600

Tried to withdraw the $3600

Disbaled my account saying i needed to verify. My withdraw is now 1 week ago. 1 lady told me its $800 a day.

The next lady on chat told me $500.

I had to cancel it, upload it again and it restarts back to 3 days

Screenshots attached

Hello Kelstubrod,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ExciteWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi i sent all the documents through yesterday licence passport bank account etc.

I don't know what else is needed as they have locked my account so i cant see. I have just recd an email today wanting them to do a skype call. Regarding verification

i have never heard of this ever. Is this normal? I have uploaded the document below.

Why wouldnt they grab verification before any betting was to proceed. It is their way of holding onto funds as long as they can

Did not rec a phone call from Skype today as per their email yesterday.

They have now close my account!!@. How can they take your money and when you win get away with it!!

Did the casino contact you after they did not call you on skype? When was the meeting supposed to happen?