Fabspins Casino - プレイヤーのアカウントがブロックされました。

I recently signed up with fab spins I recieved a no deposit bonus and did meet the playthrough requirements so I put in a request for withdrawal and submitted my kyc I then made a bitcoin deposit and I used their first deposit bonus and deposited 30 usd (44 aud) and continued to play I completed the playthrough requirements and then hit a pretty good win and requested a second withdrawal two days latter I could not log in or log in with inclave I sent an email to them asking for help and they responded that I had too many deposit failures (see attached) and they could not provde me service and their decision was final. On my behalf I would like to say that I only recall making one bitcoin deposit of 30 usd. I do not know the exact amount of my second withdrawal request it was 500 + AUD the no deposit bonus had a min/max withdrawal of 100 AUD It is approximately 375 usd total for both withdrawals. I hope you can help me with this. My screenshot from their email will not upload but I can forward it to you if necessary

Hello LUCKYCATS,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fabspin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Could you please forward the attachments to nikolas.b@casino.guru as there was non in the complaint you submitted? Since when is your account blocked? When was the last time you speak  to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I got a no deposit bonus on January 9th and completed playthrough did my kyc through thier website and successfully made a withdrawal request for 100 AUD I then made a deposit and completed playthrough and requested a second withdrawal which showed as pending also. On January 14th i could not access my account so I sent an email to the support center and received back the an explanation stating that I had too many failed deposits I believe that I only deposited one time so I am not sure what that is all about

Hello LUCKYCATS,

Can you please advise what is the status of those pending withdrawals? Did you receive them or they are still pending?

I am not being allowed to login to my account they were pending last time i could see them

Thank you LUCKYCATS for all the information provided. I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello LUCKYCATS,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Fabspins Casino to join the conversation and participate in the resolution of this complaint.

Dear Fabspins Casino,

Can you please clarify the reason for blocking the player's account?

Kind regards,

Adam

Dear LUCKYCATS,

There has been no response from the casino, I will contact them once more.

We would like to ask FabSpins Casino to respond to this complaint. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

Dear LUCKYCATS,

I have since made contact with the casino via Skype, so I would like to extend the timer one more time in the hope that we can find a resolution to your complaint.

Kind regards,

Adam

Dear LUCKYCATS,

We have received no response from the casino, and it now seems that the casino has ceased operations and closed.

Consequently, I am afraid there is nothing more we can do in this situation. Since the casino operated without a valid license and didn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I am sorry we could not be of more help on this occasion.

Best regards,

Adam