Fabspins Casino - プレイヤーの撤退は遅れています。

Over 2 months to process a withdrawal request, with no indication that it ever will. Funny enough deposits only take seconds.

Dear Steve,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, still "processing" within my account. A while ago I previously did manage to perform a small withdrawal, but now repeated inquiries are escalated to management with no response or result.

Thank you very much, Steve, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Steve,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Fabspins Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Fabspins Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Dear Steve,

I was provided with the following information from the casino representative:

"We sincerely apologize for the delay in customer payout and request.

It was previously paid on 6/8, and per our general regulations, it takes 7-10 business days following review and approval of the request to arrive in the customer's account, however it usually takes less.

He has another request pending which we will resolve in the quickest manner.

We are available 24 hours a day, 7 days a week to supply any information required by you or your customers. Thank you for your understanding in this situation."

At this point, I sincerely believe it should only be a matter of time before the payment comes to you (if have not yet).

I will keep this complaint open until your confirmation regarding successful withdrawal, or an update.

Please let us know as soon as you receive the payment.

Dear Steve,

Was your issue resolved? Could you please provide me with an update?

We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will consider it resolved.

We are looking forward to hearing from you.

Yes, we got there. It took over 2 months but we got there. Thanks very much for your assistance, but a shame it was required.

Great news, Steve!

Thank you for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you too, Fabspins Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru