Fair Go Casino - プレイヤーのアカウントがブロックされました。

I recently deposited at this casino several times and sent off all my Identification, passport etc. I then tried to deposit again and could not so when I contacted support as it said to I was told they had closed the account as I was from the United Kingdom! They tried to say when I joined they were excepting uk players but now they are not. Yet I’ve only just sent off as I said identification of my British passport and made deposits. The online support said sorry for the inconvenience and they would not be refunding my deposits! If I would they would of scrapped the winnings and therefore I never had a chance and they should not of let me deposit. Now they should do the honourable thing and refund them which they are refusing, I have had no correspondence after emailing their support.

Dear Cheryl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account and play as long as they don’t use this as an opportunity to cancel players’ legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (correct me if I am wrong, please).

Could you please advise how much was your active balance at the time of the account closure? Are there any funds being held by the casino?

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Cheryl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.