Fair Go Casino - プレイヤーの賞金は無効になりました。

After having a win at "fair go casino" to the sum of $70,000, I decided to collect

my winnings. I had my account and card verified, there was $0.00 bonus and $0.00 play through, the collectable amount was $70,000.23. I was paid $2550 into my account, only to have the remaining $67,481.23 forfeited.

Dear Luke,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question to clarify your case. Did you use any bonus in the casino? Have you been verified in the casino before? What explanation did the casino provide to you? Also please forward me any relevant proof or conversation which could help us solve the case. Send it to nikolas.b@casino.guru. Thank you in advance for your answer.

Best regards,

Nick

i was verified before I collected, the casino paid out $2500 but forfeited the rest. There was no play through or bonus

Dear Luke,

Could you please provide us your betting/deposit/withdrawal/bonus history? Please send it to the above mentioned e-mail address.

Dear Luke,

We haven't receive any answer from you. Please note, if you will fail to respond to us within next 7 days, your complaint will be rejected.

Best regards,

Nick

the casino wouldn’t give me the betting/deposit/withdrawal/bonus history, am I able to access this myself

Could you please provide it to us if you are able to get it yourself?

i have only just got to a desktop now, I will get the betting/deposit/withdrawal/bonus history now

Dear Luke,

Please send it to nikolas.b@casino.guru. We will look into it and will let you know when we come to a conclusion.

I’m having trouble getting the betting/deposit/withdrawal/bonus history now

Dear Luke,

What's the issue with accessing your betting history? Can't the casino provide it to you?

They won’t provide it for me and I can’t seem to access it from my phone

I would like to invite Fair Go Casino to join us to help the player to resolve his issue.

Hi there,

This player redeemed $357.50 worth of cashback on the 18th of April 2020, which then played up to to $70,000.23.

However, the player broke the max bet rule 180 times on Cash Bandits 2.

The rule can be seen just under our "Promotional Terms and Conditions" on our T&C’s page.

In the interests of fair gaming, there are limits on the maximum bet sizes you can place during the playthrough of any bonus including cashback offers. $10 is the maximum bet unless specifically stated otherwise. Betting above $10 during a bonus playthrough will result in any promotion winnings voided.

As stated above, the player used the cashback promotion and these promotions are always attached with the max bet rule, along with other rules seen out our T&C’s page.

I'm afraid there is nothing we can do.

Could you please send us some kind of proof that the player has been playing with bonus money and has broken the max bet rule? Please send it to nikolas.b@casino.guru.

Hi Nick,

Email sent.

Dear Luke, I'm really sorry but after we received a proof from the casino, we are now forced to reject your complaint. It clearly shows that you have breached the casino terms and made a bet above the allowed amount. I'm really sorry we count not help you more. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru