Fair Go Casino - プレーヤーに予想外の高額の引き出し手数料が請求されました。

Withdraw was approved, fee of $50 was taken from fairgo casino, when funds were recieved another $50 was taken. Contacted fairgo via live chat, they said it was my banks intermediary bank but was adv my bank has none. They said it was coming in AUD but they sent it through one international bank then another Au bank then to my Au bank minus $50. Could not tell me the banks names who were involved, but I found out through other sources. I still did not receive my missing $50

Dear Melody,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was is your first withdrawal in this casino, or you have collected winnings successfully in the past? I have checked casino lobby, and this is what I found https://cdk.fairgocasino.com:3572/Lobby.aspx?SkinId=1:

Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Melody,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.