Fairspin Casino - プレイヤーの賞金と引き出しが減少しました。

Hi!

Please help me, on this afternoon I deposited and I won, I won quiet a lot all together 5000 used.

Then I requested a withdrawal of 2000usdt then after an other 1000usdt.

Then I got an email about I got doubled money on one of the game, so they cancelled one of my withdrawal… exactly 1000usdt…

Then I was keep playing…. Until I got around 1400usd left, then the browser was refreshed with an error, after all I seen my balance was only 40usdt something…

So they took the 1000usdt, then they n"cheated whit my balance" they told me regarding because on one game I got double money they took one of my withdrawal and from my main balance..,

After all suddenly what I had on withdraw 2000usdt, its been cancelled and I didn’t even realised…. So all my money gone together. They just said sorry about the mistake…

Looks like no one wanna help me and sort out my thing I don’t know what to do…

Dear dannyarcherace,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fairspin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly after the casino realized an error with your active balance occurred, the casino informed you they subtracted the excess amount from your balance?
• Did you ask the casino how much the amount was the casino supposed to subtract?
• Have you realized an error occurred in the game prior to winnings and requesting a withdrawal?
• Has the casino VIP assistant contacted you regarding the situation?
• Could you please clarify the disputed amount in this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear dannyarcherace,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I would like to close it, because they explained me what happened, by their mistake. But i got some compensation🙂

Please clase & delete my complainr

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.