First Casino - プレイヤーのアカウントがブロックされました。

Good day. I can't log into the account. It is blocked. Approximately UAH 2,000 remained on the account. All questions in the chat are answered with two templates. "The account is blocked by the security service of the resource, withdrawal of funds is not possible." "There is currently no other information available." Please help in solving the issue.

Доброго дня. Не можу війти в акаунт. Він заблокований. На рахунку залишилось приблизно 2 тис. грн. На всі питання в чаті відповідають двома шаблонами. "Акаунт заблокований службою безпеки ресурсу, виведення коштів неможливе." "Наразі іншої інформації немає." Прошу допомготи у вирішенні питання.

Dear Malyamalih,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I want to close the complaint. How to do it?

Я хочу закрити скаргу. Чк це зробити?

We’ve rejected this complaint as per the player’s explicit request. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.