FortuneJack Casino - プレイヤーの賞金は没収されました。

I registered on this casino site on 1/29 and was playing using the deposit bonus.

After winning on the third bonus and requesting a withdrawal, I received an email asking me to cooperate with the KYC verification, so I did as instructed.

Once I received an email confirming that the withdrawal was possible, I requested a withdrawal again. However, my winnings were confiscated on the grounds of using unauthorized automated tools or AI software.

Of course, I have not used such tools, and I'm not aware of any issues.

Please investigate this with the casino group.

1/29にこのカジノサイトに登録し、入金ボーナスを利用して遊んでいました。

3回目のボーナスで勝利し出金申請をするとkyc検証に協力してくれというメールが来たので指示通りに協力しました。

出金可能というメールが来たので再度出金申請をすると、不正な自動ツールやAIソフトウェアを使用したとして勝利金が没収されました。

もちろん使用していないですし、心当たりもありません。

カジノグルで調査して下さい。

Hello hashi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FortuneJack Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• What kind of games were you playing?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Passed KYC verification on 1/31 and account is fully verified.

I got the winnings from a bonus. I checked the terms and conditions and was careful about the bet amount.

It's a slot game called aztec cluster.

I exchanged emails with the casino and they told me that I had passed KYC verification and could withdraw money.

1/31にKYC検証に合格し、アカウントは完全に確認されました。

勝利金はボーナスで獲得しました。利用規約を確認し、ベット額などにも気をつけました。

aztec clusterというスロットゲームです。

カジノとはメールのやりとりで、KYC検証に合格したので出金出来ますという内容でした。

Hello, OP and the Casino Guru team.

After an internal investigation, we have identified a technical issue related to your case, which has now been resolved.

Your winning amount has been reinstated to your balance, and you will be able to play freely on our platform.

We apologize for this inconvenience, Thank You.

FortuneJack Community Team

Hello hashi,

Can you please confirm that your balance has been refunded to your casino balance?

Looking forward to hearing from you.

Regards,

Nick

We can confirm that your balance has been refunded to your casino balance.

Thank you for your cooperation.

残高がカジノ残高に返金されたことをご確認できました。

ご協力ありがとうございます。

Dear hashi, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru