FortuneJack Casino - プレイヤーのKYC検証に失敗しました。

I registered on September 24th. I deposited and withdrew funds. One day I requested for withdrawal but it asked me for KYC verification, I have given my national passport and live check, it was written that verification was passed. but after 10 hours later I got a email that "your verification is failed".  I asked them tell me what's wrong but they don't answer why they stole my money. How can I fail verification if I sent my passport? I am ready to provide any documents, any checks.

Dear kerosin48,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you provided any other documents to verify your account?
• Do I understand correctly that the casino confiscated your winnings?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina