Royspins Casino - 一般ディスカッション (5ページ)

On February 27th I deposited 91 euros with the Mastercard at Royspins Casino and the money has not been credited until today. A few days ago I received a message that the transaction could not be located and the transaction was lost. Although my bank informed me that the money was accepted on February 29th, and I received that in writing and forwarded it to Royspins.

I don't find this casino reputable or trustworthy!!!

My complaint has been with Casino Guru for a week and nothing has happened.

Am 27.02 habe ich 91euro mit der Mastercard bei Royspins casino eingezahlt, und das geld wurde nicht gutgeschrieben bis heute. Vor paar tage erhielt ich eine nachricht das die transaktion kann nicht lokalisiert werden und die transaktion veloren gegangen ist. Obwohl das meine bank mir mitgeteilt hat dass das geld wurde am 29.02 angenommen, und das habe ich auch schriftlich erhalten, und an Royspins weitergeleitet.

Ich finde diese casino nicht seriös, und auch nicht vertrauenswürdig!!!

Meine beschwerde ist bei casino guru seit eine woche drin, und es tut sich nichts.

Sorry to hear about your situation. I can see in your complaint, that our team is already working on it, and unfortunately they are not able to do much, as they have their hands tied. I hope the casino will be able to solve this issue, in order to keep their safety index high. Please keep us informed about any updates from the casinos side. I will keep my fingers crossed, and you will get your money back as soon as possible.🤞

Withdraw 2 lots of money into my litecoin account first one being $300, money was processed but still hasn’t hit my crypto wallet, second lot was $1400 through same withdraw and still hasn’t hit my crypto wallet yet either, customer support have told me the financial team are looking into it with no further update for hours.

Hello,

Does not sound convenient. Any recent progress, maybe?

Any chance to check at least the wallets IDs? However, I imagine the casino should provide the opportunity to do so.

Anyway, I'd say we need to give them some time, without an official explanation, it's hard to guess what comes next.

Keep us posted, please!