ステーク7カジノ - 一般ディスカッション (2ページ)

Hi, I'm sorry to hear that your money couldn't be deposited into your account. Have you tried contacting the payment provider to see if everything went right and email the casino to see what to do in this situation ? I know it's difficult and as you said, we have no way to help in such cases. 

However, since you said that the complaint can be closed, what did you expect please ? I feel a bit like I don't understand.

Hello, what messages are you talking about ? Where would you like to send them ? If you mean some private messages, unfortunately we can't do that. 

But feel free to explain and I'll try to help if possible. 🙂

Yes, I have contacted the payment provider. It is logical that you would ask them where the money went. And yes, I wrote that the case can be closed as unresolved because you cannot help at all, but I never said that it was my express wish that you reject my complaint. It is nonsense to submit a complaint and then expressly demand that it be rejected.

Ja ich habe den Zahlungsanbieter kontaktiert , das ist doch logisch , das man auch dort nachfragt wo das Geld hingegangen ist . Und ja ich habe geschrieben das der Fall als ungelöst geschlossen werden kann , da ihr ja gar nicht helfen könnt , aber ich habe nie behauptet das es mein ausdrücklicher Wunsch ist , das ihr die Beschwerde von mir ablehnt . Es ist doch Schwachsinn eine Beschwerde einzureichen und dann ausdrücklich zu fordern das diese abgelehnt wird .

Okay then, and you didn't find anything when you contacted the provider ? 

As far as the complaint is concerned, by letting yourself close it, it always ends up as rejected not unresolved. Unresolved is when the casino has made a mistake, we are on the player's side, we contact them and they don't try to resolve anything with us. Or if we are on the player's side, we think what the casino did is unfair and they refuse to admit it and don't try to fix it. In cases like yours, that's exactly what happened and it was closed properly.

Today I received information from the bank that the deposit of 25 euros had been transferred to the casino, which makes it clear that Stake7 is one of the many fraudulent casinos that are active on the gambling market.

Heute habe ich von der Bank die Information erhalten , das die Einzahlung von 25 Euro an das Casino gegangen sind , damit ist nun endgültig klar , das es sich bei Stake7 um eines der vielen Betrügercasinos handelt die sich auf dem Glückspielmarkt tummeln .

These are tricky situations when dealing with a deposit that hasn't arrived at the casino. So they will have to investigate it, if you sent them proof that the deposit was transferred they should be able to do something about it. I hope it will be solved.

Hi,

I wanted to make a withdrawal of 900€ on Stake7.

Now I have submitted everything for the KYC verification and my withdrawal of 900€ was canceled + the 900€ are not in my casino balance but simply gone?

Has anyone ever had this?

lg

Hi,

Ich wollte auf Stake7 eine Auszahlung tätigen von 900€.

Nun hab ich alles eingereicht für die KYC Verifizierung und meine Auszahlung von 900€ wurde abgebrochen + die 900€ sind nicht auf meinem Casino Guthaben sondern einfach weg?

Hatte das schonmal jemand?

lg

Did you get any explanation from the casino regarding all this, though?

Try to check your email and even the spam folder, as it happens sometimes that this kind of message can finish there, and let us know if they have sent you anything, please.

When exactly have you requested the withdrawal?

We will try to get a better look into things for you.

We are writing to you regarding your withdrawal request of €900.00. Unfortunately, we had to decline your withdrawal request due to a breach of our Terms and Conditions as you placed bets above the limit with an active bonus:

Therefore, your withdrawal request was rejected and the winnings you made were cancelled. However, your original deposit was credited to your balance. You are welcome to submit a new withdrawal request.

If you have any further questions, concerns or comments, please do not hesitate to contact our customer service team.

Thank you, she wrote to me even though the bonus had already expired, but well that was clear

Such casino sites are simply so dubious.

Is there anything else that can be done?

Wir schreiben Ihnen bezüglich Ihres Auszahlungsantrags von €900.00. Leider mussten wir Ihren Auszahlungsantrag aufgrund eines Verstoßes gegen unsere Allgemeinen Geschäftsbedingungen ablehnen, da Sie Einsätze mit einem aktiven Bonus über dem Limit platziert haben:

Daher wurde Ihr Auszahlungsantrag abgelehnt und die erzielten Gewinne wurden storniert. Allerdings wurde Ihre ursprüngliche Einzahlung Ihrem Guthaben gutgeschrieben. Sie können gerne einen neuen Auszahlungsantrag stellen. 

Wenn Sie weitere Fragen, Bedenken oder Kommentare haben, zögern Sie bitte nicht, sich an unser Kundendienstteam zu wenden.

Danke, dass hab sie mir geschrieben obwohl der Bonus schon längst abgelaufen war, aber gut das war klar

solche Casino Seiten sind einfach dermaßen unseriös.

Kann man da noch was machen?

May I just ask if you are aware of doing so, though, while playing with the bonus?

It is important information for us because it may happen that a player is not aware of placing bets above limits or that it can happen once by mistake. In these cases, we can help sometimes, actually. But if a player bets over the limit many times, unfortunately there is nothing much to do to help.

We believe that every casino should have software implemented to prevent players placing higher bets, but it is not always done by the casino, and then these issues arise.

So, please, provide some more information about all this, and hopefully we'll be able to do something with it.

I deposited €20 and got €40 with the bonus. I played for €450 or something like that.

Then I wanted to cash out and my bonus was halved because you can't cash out the bonus.

So I wanted to cash out the money I earned with the 20€ (900€).

I don't know of any reason why you're not allowed to play with stakes above the limit, no idea.

Is my first time online casino

Ich hab eingezahlt 20€ hab mit dem Bonus 40€ bekommen. Spielte auf 450€ oder sowas.

Dann wollte ich auszahlen und mein Bonus halbierte sich, weil man den Bonus nicht auszahlen kann.

So und mit dem Geld was ich quasi mit den 20€ dann erspielte (900€) wollte ich mir auszahlen lassen.

Ich wüsste auch nichts, dass man irgendwelche Einsätze über dem Limit nicht spielen darf, keine ahnung.

Ist mein 1. mal Online Casino

Well, it should be all written in the terms of every bonus, and all the players have to read those before playing to avoid such issues.

If you wish, though, you can try to submit a complaint here, and our team will have a look at the whole situation and see if there is anything we could do about it.

So, please follow this link and follow all the steps. Explain the whole issue well, and hopefully there will be a solution soon.

Please come back to us with your decision, for sure.