バルカンベガスでの撤退 (2ページ)

Hello,

let me start from the beginning.

You posted that:

"I didn't know I had an account already!!! I've only ever played with my new email address and never with the old one!"

So I lastly replied: "Just keep in mind that you violated the rules in the first place. Sad but true."

That's what I mean. I also wrote that:

"We always try to push casinos a little bit further and ask them to consider whether the player gained some advantage by creating another account."

As a reason for submitting the complaint.

Your second question is "Why was I paid by the casino?" I don't know, but I already commented that:

"I hope we could remind the casino that they made a mistake too so they should try to be friendly and reconsider voiding the winnings at full."

As a second reason for submitting the complaint.

The third question is "Do you think all my withdrawals have been successful?" Yes, except the last one. And this is the final reason for submitting the complaint.

Honestly, I do not understand what's happening and why you gave up €4000 winnings to unblock your account. Sorry, it does not make any sense to me.

I was hoping we can reason with the casino and save maybe even your winnings, but this is not possible now, I guess.

I also didn't get the part about blackmailing:

"In any case, I consider this to be blackmail!"

As far as I understand, you've already agreed to the proposition, am I right?

I had already written that: In order to be able to continue playing , I had to give up my winnings!

I see that as blackmail!

But since that was not true with my 2 accounts or I had no advantage from it. Did I win everything rightly! Everything has been paid for 1 year. Just not anymore!

The casino also made several mistakes.

Das hatte ich bereits geschrieben: Um weiterspielen zu dürfen, musste ich auf meinen Gewinn verzichten!

Das empfinde ich als Erpressung!

Da aber das mit meinen 2 Konten nicht stimmte bzw. ich keinen Vorteil davon hatte. Habe ich alles rechtens gewonnen! Es ist 1 Jahr lang alles ausbezahlt worden. Nur jetzt nicht mehr!

Das Casino hat auch mehrere Fehler gemacht.

I didn't get any benefit from 2 accounts as I only played with the new one.

I shouldn't have been banned!

Ich hatte keinen Vorteil von 2 Konten, denn ich habe nur mit dem neuen gespielt.

Ich hätte gar nicht gesperrt werden dürfen!

I read that - but still, I do not understand. You disagree with the "blackmailing" but had already accepted it.

What will happen if you win big? For example - Are you going to give up let's say a jackpot to be able to continue playing there? I guess you can start playing for free.

That's why I encouraged you to submit a complaint.

If it is as you described, we will try to explain the situation to the casino through the complaint.

I have filed another complaint with the casino. That was the 6. I just don't get an answer!

Ich habe nochmal eine Beschwerde eingereicht ans Casino. Das war die 6. Ich bekomme einfach keine Antwort!

What do you mean I can start playing for free??? I can't just play for free!

You always have to deposit if you don't have anything in your account!

Was meinen Sie damit, dass ich kostenlos anfangen kann zu spielen??? Ich kann doch nicht einfach kostenlos spielen!

Man muss immer einzahlen, wenn man nichts auf dem Konto hat!

How do I get my deposits back? I didn't violate the T&Cs because I only played with 1 account and never used 2 accounts! Only the latest that has also been verified! I played with it for 1 year and had no problems whatsoever!

Wie bekomme ich meine Einzahlungen zurück? Ich habe nicht gegen die AGB verstoßen, weil ich nur mit einem Konto gespielt hatte und 2 Konten nie benutzt habe! Nur das neueste, das auch verifiziert wurde! 1 Jahr lang habe ich damit gespielt und es gab keinerlei Probleme!

Hello,

frankly, you violated the terms and conditions by registering the second account.

But we will try to reason wit the casino.

The Complaint Team is working on it, I'm sure.

Anyway, I can see only one complaint submitted so far, (submitted: 02 Jun 2022), it's the one where you communicate with Petronela.

Have you submitted another one?

If you have to give up your winnings, in order to play in this casino, it's like playing for free. However, your deposits were accepted.

I find it ridiculous, so I expressed my point of view by saying it would be better if you play for free instead of risking your possible winnings.

I meant 6 complaints to the casino, Vulkan Vegas Complaints Department!

Ich meinte 6 Beschwerden an das Casino, Beschwerdeabteilung Vulkan Vegas!

original

I have submitted another complaint to the casino . That was the 6. I just don't get an answer!

Casino! Not Petronella!

Original

Ich habe nochmal eine Beschwerde eingereicht ans Casino. Das war die 6. Ich bekomme einfach keine Antwort!

Casino! Nicht Petronela!

According to the terms and conditions, you should have closed the 2nd account immediately. But they don't! The 2nd account was verified and I played with it for 1 year! Only with that!

Nach den AGB hätten Sie das 2. Konto sofort schließen müssen. Haben sie aber nicht! Das 2. Konto wurde verifiziert und ich habe damit 1 Jahr lang gespielt! Nur mit dem!

Hello Radka, you wrote that 5 days ago! As already stated, I had no advantage from it!!!

"We always try to push the casinos a little further and ask them to check if the player has gained an advantage by creating another account."

Hallo Radka, das Haben Sie vor 5 Tagen geschrieben! Wie bereits mitgeteilt, hatte ich keinen Vorteil dadurch!!!

"Wir versuchen immer, die Casinos ein wenig weiter voranzutreiben und bitten sie zu prüfen, ob der Spieler durch die Erstellung eines anderen Kontos einen Vorteil erlangt hat."

Yes, we just need the casino to see this situation the same way.

I'm sorry but due to the fact, that you are originally writing in a german language I'm sometimes quite sure that we do not understand each other in full. My apologies 🙂 

Honestly, I think that 6 complaints to some casino's "complaint department" are quite an amount and it will not speed up any reaction. 

I can only speak German. English just a little bit. What should I do? Can you help me? I only write in German.

Ich kann nur Deutsch. Englisch nur ein bisschen. Was soll ich tun? Können Sie mir helfen? Ich schreibe doch nur in deutsch.

I have to report again. Vulkan Vegas had given me a sum that I had to convert first. So I had to gamble away the money! I do not understand that! Why can't I have the money paid out right away?!? I won it!!!!!

I got all messed up with the accounts. It's wrong in the front and the back.

With the same account I've always played with, I've also deposited, withdrawn and received bonuses.

That was my real account. That shouldn't have been blocked either and I shouldn't have used my winnings to unblock this account!!!! In hindsight, the whole process is misleading because we were talking past each other. I set up the second account because my email program crashed. I didn't get any winnings from it either, as Vulkan Vegas itself wrote.

In hindsight, my first account wasn't blocked at all!!! What about the 2nd account? Do I get my deposits back? (google mail)

Ich muss mich noch einmal melden. Vulkan Vegas hatte mir eine Summe bereitgestellt, die ich aber erst umsetzen musste. Ich musste das Geld also verspielen! Ich verstehe das nicht! Wieso kann ich das Geld nicht gleich auszahlen lassen?!? Ich hatte es doch gewonnen!!!!!!

Mit den Konten bin ich ganz durcheinander gekommen. Es stimmt hinten und vorn nicht.

Mit dem Konto mit dem ich immer gespielt habe, habe ich auch eingezahlt, ausgezahlt und Boni bekommen.

Das war mein richtiges Konto. Das hätte auch nicht gesperrt werden dürfen und ich hätte auch nicht meinen Gewinn einsetzen müssen, um dieses Konto zu entsperren!!!! Im Nachhinein ist der ganze Vorgang irreführend, denn wir hatten aneinander vorbei geredet. Das 2. Konto habe ich eingerichtet, weil mein E-Mail-Programm abgestürzt war. Ich habe davon auch keine Gewinne ausgezahlt bekommen, wie Vulkan Vegas selbst geschrieben hatte.

Im Nachhinein war mein 1. Konto gar nicht gesperrt!!! Was ist mit dem 2. Konto? Bekomme ich da meine Einzahlungen zurück? (googlemail)

As far as I'm informed, you registered two accounts and took bonuses associated with both accounts. In such a case, it is normal that all winnings are voided and all accounts closed.

I can recall you wrote you did not take bonuses on both accounts so I thought you should get the whole amount. Frankly, it's not true anymore, casino proved otherwise.

This casino was generous enough to let you play and even gave you part of your non-legitime winnings.

You wanted to keep playing there - you can.

Take this sum as a chance to win back your deposits back, normally, you would not get such a chance.

I see this as the end of the story and wish you good luck!

I only played with one account. And that was the right thing.

Anyway, it was a mess for me because I started from the old account.

But that was not the case. I just don't understand why the right account was blocked? But as far as I understood afterwards, none was blocked at all. The fact is that this confusion has led to a lack of understanding.

I only have one question: Do I really have to gamble away the money that was given to my gaming account before I can withdraw it? That means for me that I lost this money again.

I do not understand that!

Ich habe nur mit einem Konto gespielt. Und das war das richtige.

Es war jedenfalls ein Durcheinander für mich, weil ich von dem alten Konto ausgegangen bin.

Aber das war nicht der Fall. Ich verstehe nur nicht, weshalb denn das richtige Konto gesperrt wurde? Aber so viel wie ich im nachhinein verstanden habe, wurde gar keins gesperrt. Nun ist es so, dass dieses Durcheinander zu Unverständnis geführt hat.

Ich habe nur noch die eine Frage: Muss ich das Geld, was mir auf mein Spielkonto gegeben wurde, wirklich erst soweit verspielen, bis ich es auszahlen darf? Das heißt für mich, dass ich dieses Geld wieder verloren habe.

Das verstehe ich nicht!