Antillephone NV (キュラソー) ライセンス機関への連絡方法

It seems this topic became quite popular in recent days and weeks so I'd like to share a brief summary that I received from our Complaints team. It provides general tips about How to contact the Antillephone N.V. (Curaçao) licensing authority:

Antillephone N.V. also has an official website, but again there is no information to be found regarding player complaints. However, on the Antillephone N.V. validator page, there is the following paragraph:

"Antillephone should only be contacted by players when they believe an Operator is in breach of their license. All disputes with an Operator about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Operator. If no resolution is found there are number of independent bodies you can contact, which should be listed on the Operator website."

Players that wish to submit a complaint can only contact Antillephone via email here: complaints@gaminglicences.com.

We can also recommend the following article describing the process of submitting a complaint to the Antillephone N.V. (Curaçao) licensing authority: https://casino-howto.com/blog/how-to-file-a-complaint-to-curacao-antillephone/ 

Other contact details for Antillephone N.V.

Address: Heelsumstraat, 51 E-Commerce Park, Curaçao

Tel: +599 9-433-8808

E-mail: certria@gaminglicences.com

Website: https://www.gaminglicensing.com

I ahve contacted Antillephone N.V. through e-mail

he has responded - i ahve complained about 3 websites in which gaming of Evolution / ezugi / netent etc are running.

i have lost huge money in these websites.

legal complaint has been registered with Government of INDIA.

pls contact me kfc.vfx@gmail.com to support me on this cause - LETS SAVE innocent online Players.

https://youtu.be/pbnAUbQnm-M

https://youtu.be/Rz4REZDIB-o

https://youtu.be/LAhNVUM6GQ4

https://youtu.be/TV0LkwtYyDI

https://youtu.be/aWmydug4bx4 

How to contact Evolution gaming ceo Mr. Jens von Bahr - CEO

Website betstar555.com is hosting evolution games and taking deposits..

but not giving winning money - they are telling - evolution game provider will look into the matter

betstar555.com - these website people are telling - they are only operators. and all money goes to Evolution gaming and hence winning money will come from evolution gaming..

why Evolution gaming - is encouraging such websites betstar555.com - pls advise.. how to contact Mr. Jens von Bahr - CEO

https://youtu.be/pbnAUbQnm-M

https://youtu.be/Rz4REZDIB-o

https://youtu.be/LAhNVUM6GQ4

https://youtu.be/TV0LkwtYyDI

https://youtu.be/aWmydug4bx4 

Evolution games are being housed in  Betstar555.com 

But if we win the money - they are telling - Evolution game will pay, because betstar555.com is only website.. but game owner is evolution gaming.

Make sure to update us about any possible development. Good luck to you 🙏✌✌

Perhaps they can actually be contacted. But somehow I hardly believe that someone there will solve and analyze individual problems if there is no information to be found regarding player complaints. 

Thank you for the info! Really helpfull topic.

Complete nonsense. This "licensing authority" does not answer anything or anyone. Anyone who has ever received an email from them should post it here and will receive €100 from me

😅😂✊

Völliger Schwachsinn. Diese „Lizenzbehörde" antwortet auf nichts und niemanden. Wer jemals eine E-Mail von denen bekommen hat soll sie hier Posten und bekommt von mir 100 €

😅😂✊

I'd love to make your announcement public.

Have you heard this "licensing authority" has replied to several players? No, no sweet surprise, mostly just informed that the casino is licensed elsewhere or missing their license... 🙁

They just closed my complaint without anything from the casino... They just don't care at all... And the new regulation in Curaçao should be applicated since last year.... But the control office is not open (they are changing the date for the last 2 years !!!)....

Which control office seems to be closed, please? Is this supposed to be a supervisor overseeing the sublicenses providers, perhaps?

Thank you for a hint. 🙂

the new bureau of control board.. They are supposed to regulate operator and licence

Is that so? I've read a short article about this topic in the past, but I forgot the details. Thank you for the confirmation. It's sad to see its noble goal struggles from the beginning, though.

The way I see it, addressing players' concerns should be part of the agenda. 🙁

new bureau of control board -

Pls share me the details of mail id - of the control board

Hello,

I suppose this was replying to Tamera.

If that is the case, please use the "Reply" button next time. By doing so you might get answer sooner and actually get answer to your questions.

Thank you!

Hello,

They didn't update the contact info yet... they were supposed to be open in April... and still nothing yet

Of course, I don’t really believe the words on the Internet, but if you didn’t lie / joked, then I can post an answer from them.

If necessary, I can forward the correspondence (except for the letter with my documents).

And yes, I got my money back.

True, subsequent complaints about another casino were ignored 🙁

Я конечно не сильно верю словам в интернете, но если вы не соврали/пошутили, то я могу опубликовать ответ от них.

Если надо, то могу переслать переписку (кроме письма с моими документами).

И да, я добилась выплаты положенных мне денег.

Правда последующие жалобы на другое казино были проигнорированы 🙁

Those underprivileged people from Antillephone also answered me and the answer they gave me was the one you see in the screenshot below. My complaint was about a casino that hadn't paid me for almost a month.

To you the comments..

Anche a me hanno risposto quei disagiati di Antillephone e la risposta che mi hanno dato è stata quella che vedete nello screenshot qui sotto. Il mio reclamo riguardava un casinò che non mi pagava da quasi un mese.

A voi i commenti..

Wow! I've seen similar responses in past while other responses were perfectly fine and polite. Have you contacted them before? If I should refrain from stronger expressions, I'd simply say they don't like you for some reason and I'm aware you wouldn't be the only one.

Have you submitted the other complaints to the authority before or after this one? Isn't it still possible that you'll receive an answer a bit later?

I wonder about one thing, all of you, like me, complain about the casinos, either they have eaten your money or they don't give you the bonuses in the slots.... in general, there is full fraud in casinos that are from Curacao.... understand that you don't get it like me they have so many complaints from people and locks on these scam casinos they don't put they leave them unchecked....congratulations!!!!eeeeee everyone wake up and get out of this mud, because it is mud....god there is and they will pay for it in the worst way.....

Εγώ απορώ με ένα πράγμα όλοι εσείς όπως και εγώ κάνουμε παράπονα για τα σ καζίνο είτε σας έχουν φάει λεφτά είτε δεν δίνουν τα bonus στα slots .... γενικά υπάρχει full απατεωνια σε καζίνο που είναι από το Curacao.... καταλάβετε το οτι άκρη δεν βγάζετε όπως και εγώ έχουν τόσα παράπονα από ανθρώπους και λουκέτα σε αυτά τα απατεωνια καζίνο δεν βαζουν τα αφήνουν ανεξέλεγκτα.... συγχαρητήρια!!!!εεεεεε ξυπνήστε όλοι και φύγετε από αυτό το βούρκο, γιατί βούρκος είναι....θεός υπάρχει και θα τα πληρώσουν με το χειρότερο τρόπο.....