Mr. Bet は私のアカウントを確認せず、お金を引き出すことができません (3ページ)

Why did they block your account? Was there something in your documents that didn't match?

Wieso haben die den dein Konto gesperrt ? War da etwas bei Dein Dokumenten was nicht übereinstimmt hat?

Yes, my account is not blocked and why are they blocking the one you said about it?

Ja bei mir ist mein Konto nicht gesperrt und wieso sperren die den das bei dir haben die sich dazu geäußert ?

This is what I can create in my banking online app. I'm sorry to hear that you have to got he the bank personally to receive this statement, it's so inconvenient.

I will make a note to make sure that I can advise other players with same problem far better.

Thank you very much for your efforts!

Can you Tell my how long it takes that someone looking at my Case?

Crunchy , so hay is solved with me am verified money is on the way

you go to the bank and go to an advisor, ask him if he can create bank statements for the days when they ask you for something, and then you upload it

Crunchy , so Hay bei mir ist gelöst bin verifiziert Geld ist unterwegs

du gehst zur Bank und gehst zu einem Berater fragst ihn ob er für die Tage wo die von dir was verlangen Kontoauszug erstellen können und das lädst du dann hoch

we didn't understand each other at first.

I can also do everything in my online bank, only we get account statements from month to month.

it worked now, but it doesn't matter

wir haben uns am Anfang nicht verstanden.

ich kann auch alles in meiner online Bank nur kriegen wir Konto Auszug von Monat zu Monat.

hat jetzt geklappt trotzdem egal

Was at the bank today, they can't do it. There is no name on the machine. cool

War heute bei der Bank , können die nicht machen. Am Automaten ist kein name drauf. Geil

You should have gone to a counselor.

are you at the Sparkasse?

they can express a normal, rectangular statement of this kind? You know what I mean and I'll send you a photo with what I mean, it works 1000%, it worked for me too

Du hättest zu einem Berater gehen sollen.

du bist doch bei der Sparkasse?

die können doch einen ganz normalen dieses rechteckige Kontoauszug ausdrücken ? Du weist welches ich meine uno Moment ich schick dir ein foto mit rein was ich meine das geht zu 1000% das ging ja bei mir auch

Yes, I have that thing, but no name on it 😀

Ja das ding habe ich, aber kein name drauf 😀

There's a name on the bottom right?

because I have a name on it and it's also from the Sparkasse

Da ist ein Name drauf unten rechts ?

weil bei mir ist doch da auch ein Name drauf und ist auch von der Sparkasse

I had to print out the sales at the machine, otherwise it would supposedly not be possible. And you know, there is no name

Ich musste mir am Automaten die Umsätze ausdrucken,anders wäre es angeblich nicht möglich. Und du weißt ja,da steht kein Name bei

So everything worked out for me, I got my money paid out

today for the money

Also bei mir hat alles geklappt hab mein ausgezahlt bekommen kam

heute an das Geld

Hello,

from what I can see, the cmplaint team has 4 days to response.

From what I see Petronela is working on that and needs to clerify some statements. Kindly wait for her to get back to you.

Now I understand that it works differently with German banks, so I am grateful for your council. 🙏

That's great!

I truly hope that this was your longest KYC adventure!

Hello, can anyone help me? I’m struggling with account verification on Mr.Bet

May I ask what exactly is the struggle there, and how long exactly are you waiting for your verification?

I'm asking just because we usually give casinos 14 full days to proceed with it, as was explained in your complaint as well.

Have you submitted all the required documents and they still haven't approved them, right?🤔

Yes, I uploaded the ID which I was asked, now they’ve gone ahead to block my account

I think Mr.Bet Casino is a fraud, I have been registered with their casino directly with my Gmail account, and I proceeded to upload my National identity card for my profile verification and which I have been waiting for the verification for over 5days now only for them to block my account with the reason that the address I added on the site does not correspond with the one on my ID of which I never added any address in the site, can anyone help me with this? They’re trying to scam me out of my winnings on their Casino

I believe that it is really important to provide all the required documents to the casino, as it is shown on the screenshot you posted.

Have you done that already?