FreakyBillion Casino - 設定された制限にもかかわらず、プレイヤーは入金限度額を超えました。

Hello casino guru,

I hope this time you can help me. I registered at this casino and immediately used the tools for responsible gaming to set a deposit limit of 300 Euros, which I then successfully saved. I lost 300 Euros, and I shouldn't have been able to deposit more because of the limit I set. However, it was still possible for me to continue depositing, and as a result, I lost an additional 2500 Euros. I want my deposited money back, at least the 2200 Euros, since I created a 300 Euro limit, and it didn't work. I hope you can really help me get my money back this time. Before things escalated further, I permanently closed my account through the profile settings, and that somehow worked, but the deposit limit did not.

Hallo casino guru,

Ich hoffe dieses mal könnt ihr mir helfen. Ich habe mich in diesem casino registriert und dann habe ich die Tools für verantwortungsvolles spielen sofort genutzt und einen Einzahlungslimit von 300 Euro eingestellt und dann erfolgreich gespeichert. Habe 300 Euro verloren und dann sollte ich nicht einzahlen können weil ich ja das Limit erstellt habe. Das war aber trotzdem möglich und dadurch habe ich weiter eingezahlt und 2500 Euro verloren. Ich will mein eingezahltes Geld zurück haben. Zumindest die 2200 Euro weil ich ein Limit von 300 erstellt habe und das hat nicht funktioniert. Ich hoffe dieses mal könnt ihr mir wirklich helfen und mein Geld zurück bekommen. Ich habe dann bevor es weiter eskaliert mein konto über die Einstellungen im Profil dauerhaft gesperrt und das hat komischerweise geklappt aber nicht das einzahlungslimit.

Dear benzj044,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what type of deposit limit you set up? Was it a daily, weekly, or monthly deposit limit? Have you received any email confirmation from the casino after your limit was set in place?

Could you kindly provide me with the exact times when you made your deposits?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, there was a monthly deposit limit of 300 euros and there was no confirmation by email and there was no confirmation by email for self-exclusion either and that worked...

here are the emails from my deposits

:

There is still one missing with 100 euros and one with 200 euros because the maximum attachments have been reached.

Hallo, es war ein monatliches einzahlungslimit von 300 Euro und eine bestätigung per mail gabs nicht und beim selbstausschluss gabs auch keine bestätigung per mail und das hat geklappt ...

hier die emails von meine Einzahlungen

:

da fehlt noch eine mit 100 Euro und eine mit 200 euro weil die maximalen Anhänge erreicht wurden.

I apologize for any inconvenience, but as a general policy, we do not handle individual complaints specifically related to responsible gambling tools. We understand the importance of reliable features within the casino's offerings, but verifying the proper setup by the player can be a complex process. It is worth noting that these tools are provided as additional measures to complement standard self-exclusion and account closure options, and we believe it is more constructive to encourage casinos in their efforts to implement new responsible gambling tools rather than penalize them for any potential issues that may arise during their implementation.

In addition, if there is no record of the deposit limit being set, we are unable to proceed with the investigation and ask the casino to participate in resolving your complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.