Freedom Casino - プレイヤーはゲームの賞金を受け取りませんでした。

Dear Sir/Madam,

On 28/07/23 at 22:37:20 UTC, I participated in the Crazy Time, Coin Flip game. I had placed approximately 14€ on the Coin Flip and this was clear throughout the round. It's not like my bet was retracted. Subsequently, "red" came up 15 times.

However, I did not then receive the winnings!

Sehr geehrte Damen und Herren,

am 28.07.23 um 22:37:20 UTC habe ich am Spiel Crazy Time, Coin Flip teilgenommen. Ich hatte ca. 14€ auf auf Coin Flip gesetzt und dies war auch die ganze Runde über , klar zu erkennen. Es ist nicht so dass mein Einsatz wieder zurückgenommen wurde. Es kam dann "rot" 15x.

Jedoch habe ich dann den Gewinn nicht erhalten!

Hello eurogalaxy85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Dear eurogalaxy85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Did you mention the exact time?

Habe den genauen Zeitpunkt bereits genannt?

Dear eurogalaxy85,

As your last post does not seem to be relevant to the case and there was no additional information forwarded to my e-mail address regarding this case, we will be closing the complaint as rejected. Feel free to forward the requested evidence to nikolas.b@casino.guru if you wish to reopen the complaint again.

Best regards,

Nick