Freshbet Casino - プレイヤーのアカウントがブロックされ、引き出しが遅延します。

Hello,

so I tried to withdraw €1,900 VIA BTC from freshbet casino I had received an email from them saying my withdrawal had been processed and I’ll received the funds as soon as possible but I never received them and when I tried to login my account is blocked. They’re also not licensed by the Gambling commission and it’s actually illegal for them to transact with players from Great Britain. I am happy my account is blocked but I want my withdrawal.

Dear Vkieranc,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Freshbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Since when are you attempting to withdraw your winnings from the casino?
• Have you completed account verification in the casino?
• When was the last you were in contact with casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Vkieranc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.